Responsible Gaming
Gaming Should Be Entertainment
At Luminous.Care, we're committed to promoting responsible gaming practices. Online casino gaming should be viewed as entertainment only – never as a way to earn money or solve financial problems. Please gamble only with money you can afford to lose.
Age Verification
All players must be at least 18 years of age, or the legal gambling age in your jurisdiction, whichever is greater. Gambling is strictly prohibited for anyone under the legal age. We take age verification seriously and reserve the right to request proof of age at any time.
Warning Signs of Problem Gambling
If you experience any of the following, you may be developing a gambling problem:
- Chasing losses by gambling more to recover money you've lost
- Hiding your gambling activities from family, friends, or partners
- Gambling with money meant for essential expenses (bills, rent, food)
- Spending more time and money on gambling than intended
- Feeling anxious, irritable, or depressed when not gambling
- Needing to gamble with larger amounts to achieve the same excitement
- Failed attempts to cut down or stop gambling
- Borrowing money to finance gambling activities
- Experiencing relationship or work problems due to gambling
- Lying about the extent of your gambling involvement
Self-Help Tools & Player Protections
We provide several tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specified timeframe (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you're willing to lose during a gaming session
- Reality Checks: Receive periodic reminders of how long you've been playing and how much you've wagered
- Time-Out/Break: Take a temporary break from gaming for a period you specify
- Self-Exclusion: Permanently close your account if you feel you cannot control your gambling
To access these tools, log into your account or contact our customer support team.
Support Organizations & Resources
If you're struggling with problem gambling, help is available. Please reach out to one of these organisations:
Australia
- Gambling Help Online
Website: www.gamblinghelponline.org.au
Free, confidential counselling and support for problem gambling - Lifeline Australia
Phone: 13 11 14
24/7 crisis support and counselling
United Kingdom
- GamCare
Website: www.gamcare.org.uk
Free support for problem gambling - GamStop
Website: www.gamstop.co.uk
National self-exclusion scheme for UK gambling
Canada
- Responsible Gambling Council
Website: www.responsiblegambling.org
Resources and support for problem gambling
United States
- National Council on Problem Gambling
Website: www.ncpgambling.org
Phone: 1-800-GAMBLER (1-800-426-2537)
Confidential helpline and treatment referrals
Germany
- Bundeszentrale für gesundheitliche Aufklärung (BZgA)
Website: www.bzga.de
German health education centre with gambling support resources
Need Help?
If you believe you have a problem with gambling, please seek help immediately. There is no shame in reaching out – problem gambling is a recognised condition, and professional support is available to help you regain control.
Contact one of the support organisations listed above, speak with your GP, or reach out to a trusted family member or friend. Recovery is possible.